Software Development Engineer in Test

About Us Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients' customers). Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. About the role We are looking for a Senior SDET (Software Development Engineer in Test) to improve software quality across the engineering organization through automation, testing platforms, quality standards and engineering enablement. This is not a feature-testing role. The focus is on building scalable quality solutions and helping teams own quality. Our Stack Programming language: Python DB: MySQL / Mongo DB DevOps: AWS / Jenkins / K8S Web: PlayWright What you'll be doing Build and maintain test automation frameworks Develop reusable testing tools and libraries Improve test reliability and reduce flaky tests Manage test data and testing infrastructure Integrate testing into CI/CD pipelines Implement release quality gates Improve deployment confidence and testing efficiency Define testing strategies and best practices Support teams with complex testing challenges Review solutions from a quality and reliability perspective Coach engineers on testing and quality ownership Create standards, documentation and guidelines Drive adoption of quality practices across teams Analyze incide