Customer Service Advisor

At InDigital XP, a company within the retail platform of the Intercorp Group, we seek to innovate through technology. Here you can make an impact and unleash your potential. We are looking for the best talent to fill the position of Customer Service Advisor. What do we need for the position? Professionals in Administration, Marketing, Services, Business, Industrial Engineering, or similar fields. Minimum of 1 year of experience in customer service. Intermediate proficiency in Excel and Word. Basic knowledge of English is desirable. Excellent writing skills and reading comprehension. What main challenges await you? Respond to customer interactions across various service channels, providing concrete and effective answers and solutions. Log and follow up on customer incidents and complaints in the corresponding service platforms. Promptly inform the supervisor and team of any incidents and events that affect the processes of the different brands and prevent satisfactory customer service. Proactively inform the supervisor and team of improvement opportunities found based on customer interactions. What do we offer you? Opportunities for professional growth within the company and other group companies. EPS healthcare coverage. Discounts and promotions as a member of the Intercorp Group. Continuous learning and training opportunities.