Service Design Lead

Who We Are PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with. Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing. As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact. Role: Service Design Lead Duration-ASAP until Jan 31st with possibility of extensions Clearance- Reliability and eligible for Secret (10 years in Canada) Service design and future-state definition Lead end-to-end service design for the NIIS replacement, covering the full investigation lifecycle from referral intake through to case closure and outcome recording. Define future-state investigator journeys, operating models, and experience principles across all user groups — investigators, supervisors, oversight teams, and benefit program stakeholders. Identify and design for interim-state operating models required dur