Renewals Manager

About Us Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful ’s award-winning AI capabilities accelerate decision-making, helping Planful users in over 100 countries to close faster, accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company with more than 1,500 customers, including Bose, Boston Red Sox, Five Guys, Grafton Plc, Gousto, and Specialized, and is backed by Vector Capital, a leading global private equity firm. Learn more at Planful .com. About the Role We’re seeking a self-motivated Renewals professional to manage Planful ’s customer retention initiatives. This person will be responsible for creating and maintaining healthy customer relationships and will lead the commercial aspect of the renewal process. The Renewals Manager is an integral part of Planful ’s Customer team and will collaborate closely with our Account Managers, Customer Success team, and senior leadership to ensure the long-term success of Planful ’s customers. Responsibilities: Manage the entirety of renewals process, including negotiation and ownership of commercial contracts Collaborate with Sales and Customer Success to identify risks and ensure timely renewals Analyze usage patterns and customer health metrics to preempt churn risks