Operations Director

Position Summary: The Operations Director is responsible for leading complex, multi-account automotive dealership operations, ensuring consistent service delivery, operational excellence, and achievement of business objectives across multi-rooftop dealer groups. This role requires extensive experience in automotive retail and dealership operations, with a strong understanding of dealership workflows, Sales and Service Business Development Center (BDC) functions, and US and global automotive retail environments. The ideal candidate combines operational discipline, strategic account management, commercial acumen, and strong people leadership to optimize performance, strengthen client partnerships, and develop high-performing teams. As a key leader at Pinnacle Intelligence , the Operations Director will help advance our position as an AI-powered automotive intelligence partner, leveraging technology, automation, analytics, and AI-enabled solutions to improve dealership performance, enhance customer engagement, and deliver scalable operational value. Key Responsibilities: Multi-Account Dealership Operations Management: Lead complex, multi-account dealership portfolios, including multi-rooftop dealer groups, ensuring consistent operational performance, service quality, productivity, and achievement of client and business targets across accounts. Automotive Retail & Dealership Operations: Apply deep knowledge of automotive dealership operations, including sales and service work