Incident Manager

Location: Remote Required Clearance: Public Trust Required Education: Bachelors Degree Required Experience: 3 years Position Description The Incident Manager leads incident management activities for the FSA IAM systems. This role ensures quick detection, response, and resolution of incidents to minimize disruption to FSA users, applications, and services. The Incident Manager follows FSA’s incident and problem management processes, coordinates with internal teams and external partners, and provides clear communication and reporting during incidents. Responsibilities The Incident Manager supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents. They open or create FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs. They provide updates to FSA leadership during major incidents, deliver detailed initial assessment summaries, and notify impacted teams once issues are fixed. The role includes performing real-time technical analysis, reviewing analytics for possible breaches, escalating COTS/GOTS issues to vendors, and managing incidents related to IAM that may require support from other systems. They also support incident management reporting from AIMS and PAS customers, participate in security incident management, provide incident and event analysis support, and deliver mandatory after-hours and peak period coverage as required. Required