Solutions Analyst - Technology Adoption

Overview The Solutions Analyst helps translate modernized processes and technology into solutions that DOI employees can understand, validate, and adopt. On PhoenixTeam 's Department of the Interior modernization program, the role combines process and solution analysis with AI-assisted analysis, documentation, lightweight prototyping, testing, training, change enablement, and user feedback across technology and workflow changes. This is not a communications-only position. The analyst must understand the solution well enough to participate in discovery, follow data and workflow changes, support testing, and turn technical and process decisions into accurate SOPs, job aids, training, and adoption materials. Key Functions Participate in discovery and process-review sessions to understand current workflows, future-state changes, user groups, risks, and adoption needs. Leverage LLMs and other AI tools to synthesize discovery findings, analyze information, draft and refine documentation, explore solution approaches, and support lightweight prototyping and validation. Translate solution changes into clear SOPs, workflow diagrams, templates, job aids, training content, communications, and other user-facing materials. Support solution analysis by documenting roles, data, system interactions, business rules, and operational impacts as low-code, AI, and automation capabilities are introduced. Work in small cross-functional pods with business, process, and technical teammates, sharing re