Business Process Reengineering Analyst

Overview The Business Process Reengineering Analyst supports hands-on discovery and process redesign for PhoenixTeam 's Department of the Interior modernization program. The role works with the senior transformation lead and business analysts to understand how work is performed today, document bottlenecks and root causes, and design clearer future-state workflows before automation or technology changes are implemented. This position is well suited to a strong process analyst or consultant who is comfortable working across unfamiliar business domains, asking the right questions, and turning messy operational detail into usable process documentation and improvement opportunities. Key Functions Conduct structured reviews of current-state workflows, participate in discovery sessions, and document steps, handoffs, controls, bottlenecks, and root causes across offices. Use Python and SQL to analyze process data, investigate bottlenecks, and measure changes in cycle time, error rates, and workload. Develop future-state workflows that simplify steps, reduce administrative burden, improve consistency, and clarify roles and responsibilities. Identify where automation, digital forms, integrated tools, or AI-enabled capabilities can improve the process and work with analysts and technical staff to define the supporting requirements. Create SOPs, workflow diagrams, RACI matrices, templates, job aids, and other implementation materials that help teams adopt redesigned processes. Support pi