Customer Experience (CX) Agent

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Customer Experience Agent. In this role, you’ll be responsible for providing outstanding service that reflects the elegance and craftsmanship our brand is known for. The Customer Experience Agent schedule is Monday – Friday 10:30am-7:30pm (PDT) working from their home office. What You’ll Be Doing Support Deliver concierge-level support across email, chat, and phone Process quotes and orders with efficiency and grace Ensure on-time, accurate deliveries by following established shipping protocols Resolve concerns with empathy and finesse, tailored to Designers, Partners, and Distributors Build lasting relationships by proactively following through Resolutions Anticipate and resolve client issues before they escalate Apply your knowledge of internal systems to troubleshoot with sophistication Prioritize inquiries with elegance a