Customer Enablement Program Manager

Customer Enablement Program Manager Location: Remote (U.S.) Travel: Approximately 25-40% (bi-weekly travel to Pella facilities, customer events, regional meetings, training programs, and launch activities) Help Build the Future of Professional Customer Development at Pella Pella is seeking a highly capable business leader and program builder to lead the development, launch, and operational management of ProCX Academy, a strategic initiative designed to strengthen the capabilities, engagement, and long-term success of our professional contractor customers. This role is ideal for someone who thrives in creating structure from ambiguity, building programs from the ground up, and driving cross-functional execution. You'll have the opportunity to establish a new business capability, develop scalable operating processes, align stakeholders across the organization, and create measurable impact on customer growth, sales effectiveness, installation quality, and overall business performance. Success in this role requires a unique blend of program management expertise, operational leadership, business acumen, and hands-on execution. The ideal candidate is equally comfortable developing strategy, managing timelines, leading diverse stakeholders, solving complex operational challenges, and rolling up their sleeves to ensure successful delivery. A Unique Opportunity for a Program Builder We're seeking an experienced Program Management and Business Operations leader to build and scale ProCX