Specialist, Technology Solutions

Role Summary The Technology Solutions Specialist independently owns business analysis for moderate Pearson Professional Assessments (PPA) system enhancements, product improvements, integrations, operational changes, and reporting/data initiatives. This role partners with Product, Engineering, Architecture, Data, QA, Client Services, Operations, and business stakeholders to understand business needs, define functional and non-functional requirements, document workflows, analyze dependencies, and support delivery readiness. The Technology Solutions Specialist is expected to manage ambiguity within an assigned product/system area and ensure requirements are clear, actionable, traceable, and aligned to PPA business outcomes. Key Responsibilities Lead requirements elicitation for assigned initiatives, enhancements, operational improvements, and system changes. Translate business needs into functional requirements, non-functional requirements, user stories, acceptance criteria, process flows, data mappings, and system behavior documentation. Use approved AI tools to accelerate requirement drafting, stakeholder synthesis, user story refinement, gap analysis, and process documentation. Use AI-supported data analysis to identify trends, anomalies, candidate/client workflow pain points, operational bottlenecks, or reporting insights. Analyze current-state processes and recommend future-state improvements that improve efficiency, candidate/client experience, operational quality, scalabi