Support Services Technician I (Tier 1)- Philippines

Support Services Technician I (Tier 1) – PEAKE Technology Partners About the Role PEAKE Technology Partners is seeking a motivated and service-driven Support Services Technician I to serve as the first point of contact for our clients, primarily healthcare organizations across the United States. In this role, you will operate within a structured, SLA-driven Managed Services environment, delivering timely, high-quality technical support while ensuring exceptional client experience. You will be responsible for resolving common IT issues, maintaining accurate documentation, and contributing to a predictable, high-performing service desk operation. This is an ideal role for someone who thrives in a fast-paced environment, values accountability, and is passionate about delivering reliable, client-focused support. What You’ll Do Provide front-line technical support via phone, email, portal, and remote tools within defined SLA targets Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and core business applications related to Health Care systems Accurately log, categorize, and document all service requests in ConnectWise Perform common service desk tasks including account provisioning, password resets, and access management Diagnose issues efficiently and drive resolution or escalation based on priority and impact Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4) Maintain clear, professional, and empathetic co