Customer Service Analyst (Mid-Level)

At PDI Technologies , we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. We are recruiting for exceptional software customer support to add to our team. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Analysts provide sustained support to customers experiencing software and hardware issues. Key Responsibilities Assist customers with PDI Enterprise software issue resolution Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately Work closely with SMEs and Software Engineers to create knowledgebase content Participate in ongoing training and development, and assist with software quality assurance Create change requests for software enhancements based on custom