Support & Customer Service (m/f/d)

WE ARE LOOKING FOR YOU Support & Customer Service (m/f/d) for PC CADDIE, remote, full-time or part-time, close to golf clubs. Tee times on Saturday morning, fee collection in January, the tournament with 120 participants: PC CADDIE is behind all of this. And when a club has a question, we are there. Do you know PC CADDIE from the club secretariat or reception? Or do you come from customer service and have a flair for golf? Then you will fit right in with us. PC CADDIE is the club software for over 700 golf facilities and associations in Germany, Austria, Switzerland, and other countries. Our support team works remotely, distributed across all three DACH countries, and provides personalized support to the clubs. Your Responsibilities You answer clubs' questions about PC CADDIE by phone, via ticket, and through remote maintenance. You identify where the issue lies and solve it yourself or bring in the appropriate colleagues. You set up functions and adapt them to the club's workflows. You train club teams online and on-site. You organize your work independently and take turns coordinating incoming requests. Over time, you will grow into a specialist team. What You Bring With You It's great if you already know PC CADDIE as a user, and even better if you speak French. We will teach you the underlying technology through structured onboarding and dedicated contact persons. What We Offer You Predictable working hours, predominantly Monday through Friday. We plan weekend shifts well in advance.