Tech Support Specialist

Who We Are Paw Partner was built by independent pet care business owners and is still independently owned—not private equity or venture capital. While much of the industry is consolidating around investors, we've chosen a different path. More than 60% of our company works in customer support because we believe great service—not aggressive sales—is how we earn loyal customers The Role Support is the heart of Paw Partner . As a Technical Support Representative, you'll help pet care businesses succeed by solving problems over the phone and through tickets while also building new customer accounts. You'll help independent pet care businesses succeed—not just answer questions. This position will require someone to work the 9AM-5:30 PM PST How This Role Lives Our Values Scoop the Poop — when a customer's mistake creates hours of cleanup, “we'll handle it” is our default — not “here's how to fix it yourself.” Return on Kindness — you're empowered to refund fees or extend trials without manager approval. Every customer gets the same care, regardless of size. Grow With You, Not Off You — we've added benefits every year since founding, even before we were profitable — as we grow, this role grows with us. Ideal Candidate Think of three overlapping circles: High-Volume Support (you've run a busy phone/ticket queue without losing your cool), Technical Aptitude (you like digging into settings and logic to solve a puzzle, not just using software on the surface), and Pet Care Industry experi