Sales Service Representative (English & Mandarin)

Sales Service Representative Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring a Sales Service Representative to support prospective customers seeking debt settlement and debt consolidation solutions . This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services. You’ll be responsible for: Handling inbound sales inquiries Understanding prospective clients’ financial needs Explaining available debt relief solutions Following up with leads Supporting conversion through consultative conversations Maintaining accurate CRM records This role is ideal for someone who combines sales ability with empathy and strong customer service skills . Fluency in both English and Mandarin is required. What You’ll Own Inbound Sales & Client Support Answer inbound calls from prospective clients interested in: Debt settlement Debt consolidation Related financial solutions Understand each prospective client’s financial situation and needs Explain available programs clearly and accurately Guide clients toward appropriate solutions based on their circumstances Provide a professional, empathetic, and consultative customer experience Build trust while helping clients navigate sensitive financial decisions Lead Follow-Up & Outbound Outreach Follow up promptly wi