Property Maintenance Coordinator

Property Maintenance Coordinator (Yardi / AppFolio / Buildium) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (with flexibility for urgent issues) About the Role We’re hiring a Property Maintenance Coordinator to own the end-to-end maintenance lifecycle across a portfolio of residential properties. This role is execution-heavy and requires: Fast response times Strong vendor coordination Tight follow-up High attention to detail You will be the central hub between tenants, vendors, and property owners , ensuring all maintenance requests are handled quickly, correctly, and completely . What You’ll Own Maintenance Request Intake (Daily Operations) Handle 10–20 daily maintenance requests via phone, email, and tenant portals Log and track requests in: Yardi AppFolio Buildium Prioritize urgent issues: Plumbing leaks HVAC failures Safety risks Work Order Management (Core Responsibility) Create, assign, and track work orders from open → in progress → completed Ensure all tickets are resolved within SLA timelines Follow up consistently until full resolution Close tickets only after tenant confirmation Vendor Coordination & Dispatch Schedule and dispatch vendors for repairs and inspections Verify vendor: Availability Licensing Insurance compliance Review invoices and ensure alignment with completed work Hold vendors accountable to timelines and quality Preventive Maintenance (Long-Term Efficiency) Schedule recurring services: HVAC servicing Pest control