Medical Customer Service Representative

Medical Customer Service Representative (Bilingual English/Spanish) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Language Requirement: Fluent English & Spanish (Written + Verbal) About the Role We’re hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support. This role is ideal for someone who is: • Patient-focused • Empathetic Organized • Detail-oriented • Comfortable in a fast-paced healthcare environment You’ll serve as a primary point of contact for patients across: • Phone support • Email communication Chat support • Appointment coordination • Billing and insurance inquiries This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow. What You’ll Do Patient Support & Communication Respond to patient inquiries via: • Phone • Email Chat • Provide clear information regarding: • Medical services • Appointment scheduling • Billing questions • Insurance-related inquiries • Deliver compassionate, patient-first customer service in every interaction • Maintain professionalism, empathy, and responsiveness throughout the patient journey Appointment Scheduling & Service Coordination Assist patients with scheduling and rescheduling appointments • Coordinate with internal healthcare and support teams • Ensure timely follow-up and issue resolution • Escalate