Licensed Insurance Customer Service Representative (P&C)

Licensed Insurance Customer Service Representative (P&C) Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are looking for an experienced Licensed Insurance Customer Service Representative (P&C) to support U.S.-based insurance agencies with policy servicing, quoting, renewals, and customer support. In this client-facing role, you will work directly with policyholders, prospects, insurance carriers, and agency teams to ensure timely, accurate, and professional service. You will assist with policy updates, prepare insurance quotes, answer coverage questions, and help agencies deliver an exceptional customer experience. We are seeking candidates who hold an active U.S. Property & Casualty (P&C) license (resident or non-resident). If additional state licenses are required, the client will assist with obtaining them. Responsibilities Policy Servicing Assist clients with policy changes, endorsements, renewals, cancellations, and general servicing requests. Respond to policyholder inquiries accurately and professionally. Maintain detailed documentation of customer interactions and policy activities. Ensure all servicing activities comply with agency procedures and insurance regulations. Quoting & Customer Support Prepare insurance quotes for new and existing customers. Help clients understand available coverage options and policy details. Follow up with prospects and existing clients regarding quotes and renewals. Provide excep