Inbound Sales & Customer Service Representative - (Home Services)

Inbound Sales & Customer Service Representative (Home Services) – Remote Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (Evenings + Weekend Rotation Required) About the Role At Pavago , we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments. This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program. You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling. If you’re confident on the phone, naturally persuasive, and enjoy helping customers while achieving measurable sales goals, this role is built for you. What You’ll Own Inbound Sales & Customer Support Handle high-volume inbound calls professionally and efficiently. Understand customer needs and recommend the most appropriate services. Build trust quickly through friendly, consultative conversations. Guide customers toward booking service appointments using structur