Head of Client Delivery

Head of Client Delivery – Client Success, Implementation, AI & GTM Systems Full-Time | Remote | U.S. Business Hours About the Role At Pavago , one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion. This is a senior, hands-on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows . You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term. What You’ll Own Client Delivery & Implementation Own client onboarding, implementation, adoption, and ongoing success Manage multiple implementations, timelines, milestones, and deliverables Translate client goals into clear workflows and execution plans Drive faster time-to-value and successful adoption Identify risks, blockers, and delivery issues before they escalate Client Success & Retention Own client satisfaction, retention, and account health Build strong relationships with key client stakeholders Lead client reviews, implementation updates, and strategic conversations Manage escalations and drive issues through resolution Identify opportunities for expansion and deeper adoption AI, Automation & GTM Systems Support implementations involving AI, CRM, GTM, automation, and integrations Translate busin