Customer Success Manager / Account Manager

Customer Success Manager / Account Manager – Client Retention & Growth Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring a Customer Success Manager / Account Manager to manage and strengthen relationships with existing customers, support onboarding, maintain customer satisfaction, and improve retention. This is a client-facing role focused on relationship management, customer onboarding, account health, retention, and long-term customer value . You’ll serve as a primary point of contact for assigned customers, understand their goals, ensure they receive value from the company’s services, and proactively address concerns before they become retention risks. If you’re a strong communicator who enjoys building lasting client relationships and taking ownership of the customer experience, this role is a strong fit. What You’ll Own Customer Relationship Management Serve as a primary point of contact for assigned customers Build strong, long-term relationships with clients Conduct regular customer check-ins and account conversations Understand each customer’s goals, priorities, and expectations Maintain professional, responsive communication throughout the customer lifecycle Customer Onboarding & Implementation Support new customers through onboarding and implementation Help customers understand processes, services, and next steps Coordinate internally to ensure a smooth transition after the sale Track