Customer Service Representative

Customer Service Representative (CSR) – Remote Customer Support | Phone | Email | Live Chat | Ticketing Systems Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours About the Role At Pavago , we’re hiring on behalf of one of our clients for a Customer Service Representative (CSR) to deliver exceptional customer support across phone, email, live chat, and ticketing platforms. This is a customer-first role where you’ll be responsible for: Resolving customer inquiries Managing support tickets Troubleshooting issues Maintaining customer satisfaction Delivering timely, professional communication You’ll serve as the frontline voice of the company, ensuring every customer receives a positive, solutions-focused experience while helping strengthen customer loyalty and retention. If you enjoy helping people, solving problems, and working in a fast-paced support environment, this role is a strong fit. What You’ll Own Customer Support & Issue Resolution Handle inbound customer inquiries through: Phone Email Live chat Support tickets Resolve customer concerns professionally and efficiently. Troubleshoot common issues and escalate complex cases when necessary. Deliver timely, high-quality customer support. Manage multiple customer conversations while maintaining service quality. Ticket & Case Management Manage customer support tickets using platforms such as: Zendesk Freshdesk Help Scout Salesforce Service Cloud Prioritize cases based on: Urgency SLA requireme