Client Success Manager

Client Success Manager (Revenue Growth & Client Success) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States. This is not a traditional customer support role. You’ll take ownership of a portfolio of approximately 50–60 client accounts , guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth. If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit. What You’ll Own Client Onboarding Lead onboarding for newly signed clients. Collect required assets and information for campaign launches. Set clear expectations regarding timelines, deliverables, and success metrics. Drive fast, organized campaign launches. Establish a strong foundation for long-term client success. Client Relationship Management Own a portfolio of approximately 50–60 active client accounts . Build trusted, long-term client relationships. Conduct strategic check-ins