Bilingual Medical Customer Service Representative (English & Spanish)

Bilingual Patient Concierge (English/Spanish) – Remote | LATAM Position Type: Full-Time, Remote Contractor Location: LATAM Working Hours: U.S. Eastern Time (EST) About the Role At Pavago , we’re hiring a Bilingual Patient Concierge (English/Spanish) for one of our U.S.-based healthcare clients to provide compassionate, professional, and timely support throughout the patient journey. This is a highly patient-facing role where you’ll serve as one of the first points of contact for new and existing patients. You’ll handle inquiries, schedule consultations and appointments, coordinate follow-ups, maintain accurate patient records, and ensure every interaction feels warm, organized, and supportive. We’re looking for someone who genuinely enjoys helping people and can build trust quickly over the phone. You should be fluent in both English and Spanish , with clear and easily understandable spoken English. If you combine empathy with strong organization, attention to detail, and a professional phone presence, this role is a strong fit. What You’ll Own Patient Support & Communication Provide exceptional patient support through phone, SMS, and email . Respond to new patient inquiries and guide patients through consultation and scheduling processes. Communicate confidently and compassionately in both English and Spanish . Follow established call flows while keeping conversations natural and engaging. Listen carefully to patient concerns and provide clear, professional responses. Cr