Customer Onboarding Executive

SchoolHire, a market-leading technology company working with over 1,500 schools nationwide, helps schools maximise the use of their facilities through its innovative online booking platform. It is part of the ParentPay Group , the UK's leading provider of cashless payments and parental engagement solutions for schools. As a Customer Support Executive, you will play a key role in delivering an exceptional customer experience. Acting as the primary point of contact for both end users of the platform and school partners, you will guide them through onboarding, deliver training, and provide ongoing support to help them get the most value from the platform. This is a remote role, offering the opportunity to work from home while collaborating closely with a friendly and supportive team. We are looking for an enthusiastic, proactive individual who is passionate about customer service and enjoys building strong relationships with clients. Key Responsibilities Respond to incoming customer enquiries and ensure issues are resolved efficiently and professionally. Deliver engaging online training sessions and webinars, helping clients confidently navigate and use the platform. Support schools throughout their onboarding journey, ensuring a smooth and positive experience. Build strong relationships with customers through regular communication and ongoing support. Consistently deliver a high standard of customer service, exceeding client expectations wherever possible. Work collaboratively