Contact Center Representative

Contact Center Representative Full-Time | $18/hour | Remote About DxTx Pain & Spine DxTx Pain & Spine partners with independent, award-winning pain and spine physicians across a national network, providing operational support while preserving each practice’s clinical autonomy and identity. Our team is committed to innovative, patient-centered care and creating an environment that values growth, collaboration, and exceptional patient experiences. Why Join Us? Fully remote position Monday-Friday schedule Work with a growing national healthcare organization Make a direct impact on the patient experience Comprehensive benefits and employee recognition programs Position Summary We're seeking an upbeat and patient-focused Contact Center Representative to schedule new patients for our affiliated pain clinics and surgery centers. This role involves answering inbound calls, scheduling appointments, and making outbound calls to individuals who have already requested information or scheduling assistance. These are not cold calls . All outbound calls are to prospective patients who have expressed interest in learning more about our services. Key Responsibilities Answer inbound calls and assist patients with questions and scheduling. Register and schedule new patients and provide appropriate pre-appointment materials. Cancel, reschedule, and confirm appointments as needed. Make outbound calls to prospective patients and educate them on available treatment options. Provide friendly