Account Management Manager

This is a remote position. Position Summary The Account Management Executive is responsible for ensuring customer satisfaction, retention, adoption, and long-term value realization for clients utilizing the company’s healthcare software solutions. This role serves as a strategic advisor and primary relationship manager for customers, helping to drive engagement, optimize platform utilization, and identify opportunities for account growth. Reporting to commercial leadership, the Account Management Executive will internally work cross-functionally to deliver exceptional customer experiences and measurable business outcomes. The ideal candidate is proactive, relationship-oriented, and experienced in managing enterprise healthcare or SaaS customer relationships. Key Responsibilities Serve as the primary post-sale point of contact for assigned customer accounts. Build strong relationships with customer stakeholders and executive sponsors to ensure long-term partnership success. Drive customer onboarding, adoption, engagement, and ongoing value realization. Develop and execute customer success plans aligned to client business goals and strategic priorities. Monitor account health metrics and proactively identify risks, opportunities, and areas for improvement. Cross-functional partner with internally teams to support renewals, upsell opportunities, and account expansion initiatives. Coordinate internally with Product, Support, and Implementation teams to resolve customer issues and