Virtual Service Advisor (PKWT)

Introduce virtual advisory services to customers. Provide information regarding ongoing OCBC NISP products, programs, and promotions to customers. Actively listen and explore customer needs, provide information, and offer products and services (cross-selling and referral) according to customer needs. Guide customers in purchasing products, activating, and registering digital channel product services (ONe Mobile and/or RM Mobile). Resolve issues related to product purchases, activation, and service registration. Coordinate with relevant sellers in case customers require further information regarding more advanced Bank products and services. Update customer data. Originally posted on Himalayas