Virtual Service Advisor

Introduce virtual advisory services to customers. Provide information on ongoing OCBC NISP products, programs, and promotions to customers. Actively listen and explore customer needs, provide information, and offer products and services (cross-sell and referral) according to customer needs. Guide customers in purchasing products, activation, and registering product services from digital channels (ONe Mobile and/or RM Mobile). Resolve issues related to product purchases, activation, and service registration. Coordinate with relevant sellers in case customers need further information regarding more advanced Bank products and services. Perform customer data updates. Originally posted on Himalayas.