Call Center Sales Intake Specialist (El Salvador)

About Us Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction. We work closely with partner legal teams to connect injured individuals with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship. About the Role We are seeking a high-energy, empathetic, and motivated Legal Intake Specialist to serve as the first point of contact for individuals seeking legal help after an injury. In this role, your goal is to listen, qualify, and warmly introduce potential clients to our partner legal teams using an assumptive, sales-minded approach. You will guide callers through the early stages of their legal journey with confidence, compassion, and urgency, ensuring they feel heard, supported, and ready for the next step. This is a fast-paced position well-suited for individuals with backgrounds in legal intake, sales, customer service, call centers, or customer acquisition of any kind, who thrive in high-volume environments and know how to balance empathy with performance. Strong English communication skills are essential for success in this role. Key Responsibilities Respond to incoming inquiries via phone, web forms, and cha