Global Support L2 Agent

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems ! Job Description We’re growing our global support team and looking for Level 2 engineers who enjoy digging into complex platform issues. You’ll troubleshoot performance problems, work with customers to find practical fixes, and partner with internal teams to improve our product. If you like working through issues and want to make a real difference for customers, we’d like to hear from you. Key Responsibilities Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues. Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis. Bridge with internal teams to be a part of our product’s continuous improvement process. Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers. Qualifications Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement. Intermediate knowledge of Databases and query optimization (SQL Server and Oracle). Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH. Degree in Engineering or other technology-related degrees (BSc, MSc). 4 years work experie