Global Support L2

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems ! As a Global Support L2 Engineer, you will serve as a key problem solver on our global technical support team, tackling complex technical challenges while delivering exceptional experiences to our international customers. You will join an inclusive environment that begins with a comprehensive training program designed to equip you with the domain knowledge and technical confidence needed to resolve real-world platform issues. If you bring strong technical expertise, a collaborative mindset, and clear communication skills, we encourage you to apply. Key Responsibilities Troubleshoot platform-related issues, with a focus on identifying and resolving system performance bottlenecks. Provide technical solutions and alternative approaches, collaborating with customers to determine the optimal path forward. Utilize logging and diagnostic tools to perform root-cause analysis and optimize system performance. Bridge communications with internal engineering and product teams to contribute to continuous product improvements. Interact effectively with diverse cross-functional teams and international clients across multiple time zones and cultures. Document support cases and resolutions to maintain high team knowledge-sharing standards. Must-Have Requirements Application Servers: 2+ years of experience troubleshooting Application Servers (e.g., IIS) performance issues and d