Customer Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems ! Job Description Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you. Here’s what a successful Customer Success Manager at OutSystems looks like: Manages a list of our strategic customers and important initiatives. Provides customers with business, technical, and product knowledge. Develops/executes effective success plans to drive customer outcomes. Educates customers on how existing and new product features/functionality will contribute to the growth of their business. Works closely with CS leadership to define and execute best practices for account management. Assists others at OutSystems as they support the customers in their digitalization journey. Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure. Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems . Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.). Brings intelligent and