Client Support Officer

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Core responsibilities: Ensure your Compass knowledge is up-to-date and thorough. Provide solutions to schools by responding to their requests and solving problems as they ariseImpart product knowledge around the Compass platform improving schools ability to use the software. Manage communications through a range of channels - including live chat and emails. Customer communicationAnnouncements regarding product updates, information from the DFE and Compass newsRegular updates on progress of outstanding issuesLog and monitor tickets within JIRA & ZOHO, ensuring we meet our SLAKeep informed of developments in the Compass platform. Escalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issue. Proactively identify training requirements and liaise with the Training Team to ensure schools are able to use the platform to its full potentialAd-Hoc tasks as directed by your manager. Job Qualifications: Min 4 years experience in a customer support profile. Excellent communication skills. A true passion for putting th