JR. IT HELPDESK

About the Role We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly. The successful candidate will have knowledge and skills in some of the following areas: Technical Skills Microsoft Windows 10 & 11 administration and troubleshooting Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration Active Directory user management (password resets, account creation, permissions, group membership) Basic Microsoft Exchange and Microsoft 365 administration Windows Server fundamentals Azure Active Directory / Microsoft Entra ID basics Desktop application support including Microsoft Office and Adobe Acrobat Malware, antivirus and endpoint security troubleshooting Remote support using remote access software Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support Apple macOS and iPhone/iPad user support Hardware diagnostics, upgrades and peripheral installation Customer service and ticket management Documentation and knowledge base creation Key Responsibilities Provide first-line technical support to users via phone, email and remote support tools. Diagnose and resolve Wind