Device Operations Specialist US

The Device Operations Specialist is responsible for the day-to-day operational management of Xplor 's payment device estate. Working closely with the Device & Terminal Estate Manager, Xplor Business Units and POS Portal, the role coordinates device ordering, provisioning, deployment, replacement, returns and inventory control. It ensures accurate estate records, reliable fulfilment and clear communication across the complete device lifecycle. The Specialist is the first point of contact for routine device requirements and operational issues, maintaining the detail and control needed to give Business Units confidence in delivery. Maintain accurate serial-number-level device records, including merchant allocation, location, status, transfers, returns, retirement and available software versions. Reconcile the device estate with POS Portal, resolve discrepancies and track inactive, unassigned, damaged, missing and end-of-life devices. Validate device orders for new and existing merchants and track configuration, dispatch and delivery, keeping Business Units informed of stock availability, delivery dates and delays. Monitor stock levels and flag shortages, excess stock and ageing inventory. Coordinate replacements, returns, refurbishment, reuse and secure disposal. Coordinate provisioning and configuration for each merchant and Business Unit, confirm activation and resolve errors before they affect merchants. Support deployments, migrations, upgrades and device refreshes, incl