IT Operations Technical Lead

ABOUT THE ROLE We are seeking an experienced IT Operations Technical Lead to serve as the primary technical authority for our infrastructure, network operations, endpoint management, and client connectivity and servers The successful candidate will take ownership of the organization's IT systems, ensuring their security, reliability, performance, and scalability across both cloud and on-premises environments. Working alongside a small IT team, the Technical Lead will lead by example through active involvement in system administration, network troubleshooting, automation, security hardening, and infrastructure optimization while mentoring team members to foster a proactive, accountable, and result-driven culture. The role requires strong technical problem-solving skills, operational discipline, and the ability to independently manage complex IT environments with minimal supervision while maintaining accurate documentation and compliance standards. KEY RESPONSIBILITIES 1. Infrastructure, Networking & Client Connectivity Network Reliability & Triage: Own the end-to-end connectivity path for 300+ agents (both WFH and in-office) connecting to US-based client ERP environments. Network Security: Manage user accounts, role permissions and access controls. Administer and maintain active directory, group policy and DHCP and DNS Services. Implement and monitor firewalls and security hardening standards Proactive Diagnostic Engineering: Deeply analyze network performance using pa