Customer Experience Manager - Singapore

OPSWAT , a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life. About the Role We are looking for a Customer Experience Manager – Singapore to own the end-to-end customer experience for OPSWAT customers in the Singapore market. This role will be responsible for managing the local customer support team while acting as a trusted customer-facing leader throughout the customer lifecycle—from onboarding and deployment to adoption, expansion, and ongoing technical engagement. The ideal candidate combines strong technical and customer-facing skills with the ability to build relationships with customers, drive successful outcomes, manage escalations, and work closely with Sales, Product, Engineering, and Global Customer Experience teams. This is a customer-facing leadership role with responsibility for coordinating technical support and Professional Services for OPSWAT customers in Singapore. The role operates in a matrix organization: you will lead local customer engagement and outcomes while working thro