Senior Director Customer Solutions & Success

The Opportunity The Senior Director, Customer Solutions & Success plays a critical role in ensuring Ookla ’s unmatched data and connectivity intelligence translates into consistent, scalable customer impact worldwide. This role is essential to aligning customer outcomes with company strategy as Ookla continues to grow globally. This is a senior executive leader position with a scope to scale customer-facing organizations globally. It will operate at the intersection of strategy, execution, and influence, shaping how customer solutions and success are managed and enabled across regions, products, and markets. Key Responsibilities Senior Directors in CSS own customer outcomes and solution success at global scale; Services own implementation and delivery execution, and Sales owns commercial renewals. Own the global strategy and operating model for Customer Solutions & Success across regions Lead Directors and Senior Managers, building a strong, scalable leadership bench Define how Ookla engages customers across the solution lifecycle—from pre-sales value demonstration to adoption, renewal readiness, and expansion Establish and govern global standards for value articulation, technical storytelling, and solution demonstration Oversee shared-pool engagement models with Network Intelligence and Services to ensure efficient, high-impact coverage, partnering with Services for implementation and delivery execution Partner with Sales, Product, Engineering, and Executive Leadersh