Spare Customer Call Centre Representative

POSITION: Spare Customer Call Centre Representative REPORTS TO: Supervisor Customer Service DEPARTMENT: Passenger Services LOCATION: Remote (Northern Ontario) REFERENCE: 500-56C-27 RATE OF PAY: $26.1559 - $29.0621/hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service) WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. ACCOUNTABILITY STATEMENT: The Customer Call Centre Representative is responsible for receiving and relaying of information from incoming calls, live chat as well as various media platforms. MAJOR DUTIES/ RESPONSIBILITIES: Sells ONTC bus/train and interline tickets over the phone Provides fare and schedule information for all services to the general public Performs daily audit functions in order to reconcile paperwork and d