SMB Customer Success Manager, ContractWorks

About Onit : We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you. Position Summary We are seeking a Customer Success Manager to support a diverse portfolio of customers and drive strong customer outcomes across adoption, engagement, and long-term success. This role plays a critical part in delivering value by combining customer engagement, data-driven insights, and cross-functional collaboration. You will work closely with customers and internal teams to ensure a seamless experience while helping customers maximize the value of Onit ’s solutions. Key Responsibilities: Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours) Monitor customer heal