Mid-Market Customer Success Manager

About Onit : We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you. Position Summary Onit is seeking a Mid-Market Customer Success Manager to own and grow a portfolio of approximately 60 customers on our Onit X platform. In this role, you'll be the primary relationship owner for customers under $500K ARR, helping legal departments get maximum value from Onit X while driving retention and expansion. You'll work cross-functionally across Implementation, Support, Product, Marketing, and Account Management to deliver a seamless customer experience from onboarding through renewal. Key Responsibilities: Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor Develop deep expertise in Onit X to guide customers toward outcomes that s