Client Solutions Manager

Somewhere in your career, a client asked for something the platform didn't do out of the box. You didn't say no, and you didn't overpromise. You asked enough questions to find out what they actually needed, built a configuration that solved it, and showed them how to run it themselves. When it worked, it worked because you understood both the system and the person asking. That's the kind of person we're looking for. What We Do Every school district in America runs on service. Parents need answers, teachers need support, IT teams need systems that work. Most districts cobble that together with disconnected tools, overwhelmed staff, and no real visibility into what's working. Onflo built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management, purpose-built for K-12 public education. When a district runs on Onflo , their staff spends less time firefighting and more time serving students and families. You'll be the person who makes the platform do what each district needs it to do. The Role You'll own client solutioning for our district clients, post-implementation. When a district needs a custom workflow, a chatbot configured, a call center stood up, or a stubborn problem diagnosed, that lands with you. You'll run discovery to figure out what's really needed, build and validate the configuration, and train the district to use it. You'll scope expansion projects wit