Provider Engagement Specialist (Mexico)

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. Position Summary We are seeking a Provider Engagement Specialist to support imaging providers across the United States as they interact with OneImaging workflows and ensure a smooth, high-quality experience. This role is responsible for handling provider inquiries, troubleshooting issues, and delivering timely, professional support throughout their interactions with our platform. This position is critical to maintaining strong provider relationships and ensuring an exceptional service experience. Key Responsibilities Provider Support & Communication Respond promptly and professionally to inbound and outbound provider calls. Provide clear, accurate information using internal systems, reference tools, and workflow knowledge. Strive for first-call resolution whenever possible. Maintain a positive, service-oriented, and solution-focused tone in all provider