Digital Experience Specialist- EnlivenHealth

Job Title: Digital Experience Specialist Reports to: Manager , Digital Experience Department: Customer Success EnlivenHealth is seeking a Digital Experience Specialist, working on a team, to manage a very large and strategic segment of our clients. The Digital Experience Specialist role is a critical part of our Customer Experience (CX) team responsible for helping to create and execute a successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well. The role of a Digital Experience Specialist is to: Improve customer utilization, driving customer satisfaction Build customer loyalty and growth Responsibilities The Digital Experience Specialist, in coordination with the Digital Team, will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop and execute a digital strategy that offers a personalized experience while being able to deploy at scale. The Digital Experience Specialist role includes the following responsibilities: Working with the Digital Experience Team to develop and execute the organization’s customer digital engagement transformation efforts Evaluating current state utilization and the customer journey, determining areas where there are critical interactions a