Solution Consultant Director, NAM

Role Purpose The Solution Consultant Director exists to lead and scale Omilia 's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales — ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market. Accountabilities Own the end-to-end pre-sales function for the assigned region or segment — from team structure and capacity to the quality and commercial outcome of every technical engagement. Collaborate with the Sales Director supporting the assigned region or Segment Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence. Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities. Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it. Drive ali