Software Onboarding Manager, B2B E-commerce (Brazil Remote)

About Okendo We believe happy customers make the best marketers. That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love. Using Okendo , Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximising lifetime value. Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 19,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans. Position Summary As an Enterprise Onboarding Manager, you will set Okendo 's most strategic brands up for long-term success. You will own each launch from the moment the deal closes to the handoff to Customer Success: turning the brand's goals into a clear launch plan, guiding them through setup, integrations, and go-live, and making sure they see value quickly. This is an individual contributor role. You will pick up the momentum Sales has built, and you will work hand in hand with Solutions Engineering, Support, Customer Success, and Account Executives. The first impression you create sets the tone for the whole relationship. How you'll create impact: Own the enterprise launch from kickoff to go-live Be the dedicated lead for each new enterprise brand, from sales handoff to go-live, keeping the plan, timeline, and expectations clear Turn each brand's goals into a launch plan across Reviews, Loyalty, Referrals, Quizzes, and Surveys, tailored to their bus