Plumbing & HVAC Office Manager (Customer Service & Dispatch)

About Offshore Launch : Offshore Launch is a business and growth operations firm helping home service owners scale their operations. We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them. Why Join Offshore Launch ? Impact the growth and success of small and medium-sized businesses. Work in a people-first, remote environment that values career growth. Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance. Contribute to a culture that values partnership, service, and excellence. Who We Serve You’ll be the Office Manager for a family-owned residential plumbing, heating and cooling company. The family has been in the trade for 40+ years and serves homeowners in Connecticut and New York. They run a premium, professional operation: Flat-rate pricing Customer financing A paid maintenance membership 24/7 emergency service Their customers expect polish, and so does the owner. This role is for someone who wants to own the office, not just support it. What you’ll own The phones. You are the first voice customers hear. You answer and book calls for service, emergencies (no heat, active leaks, no hot water) and esti