Director of Retention

Real opportunities. Real impact. Your career, redefined. (NOTE: A human reviews every application at Oceans , so please apply for only one position and only once a year —if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later.) At Oceans , we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers , don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers. As a Director of Retention , you will join a fast-growing digital operations enterprise expanding its presence across Latin American markets. In this role, you will independently lead and scale customer retention and lifecycle marketing initiatives to maximize customer lifetime value, drive repeat purchasing behavior, and build high-converting customer retention programs. Operating as a strategic and technical lifecycle leader, you will own the end-to-end customer retention roadmap. You will develop automated workflows, create targeted customer offers, manage advanced segmentation, and leverage customer data to optimize commercial outcomes across email, SMS, subscriptions, and personali